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Thermal Lab Pro Privacy Policy

Effective date: November 5, 2026 · Version: 1.4

This Privacy Policy explains how Wayward Ridge LLC ("Wayward Ridge," "we," "us") collects, uses and shares information when you use the Thermal Lab Pro website, app and related services (the "Service"). It applies only to Thermal Lab Pro. The Wayward Ridge online store has its own privacy policy. Words defined in our Terms of Service have the same meaning here.

The short version: we collect what we need to run your account and the simulator. We never sell your stand locations or saved properties, and we don't use them for advertising. Your properties and stands are private unless you choose to share them with another Thermal Lab Pro subscriber.

1. Information we collect

Information you give us

  • Account information: your email address and login credentials. If you sign in with a third-party account (for example Google), we receive the basic profile information that account shares, such as your name and email address.
  • Your Content: the properties, pins, model squares, stands (location, name and height), notes, timber paint edits and other information you save in the Service.
  • Sharing choices: which properties or stands you share, and the email addresses of the subscribers you share them with.
  • Agreement records: when you accept our Terms of Service or agree to automatic renewal, we record your account, the date and time, the version you accepted, your IP address and your browser type, so we can show that you agreed.
  • Messages, bug reports and contact forms: anything you send us, such as support emails, feedback, bug reports and contact form messages, including any screenshots you attach and field reports like what your wind checker showed.

Payment information

Website subscriptions are sold through Link, a Stripe company, as reseller (merchant of record). Link and Stripe collect your payment details. We do not receive or store your full card number. Link and Stripe share with us your subscription status, billing history, the card brand and last four digits, your billing country or postal code, and similar details we need to manage your subscription.

Information collected automatically

  • Device and usage information: your IP address, browser and device type, operating system, pages and features used, dates and times of use, and error reports.
  • Security and license enforcement: device, session and usage signals we use to detect account sharing and misuse, and identifiers embedded in software delivered to your account so we can trace unauthorized copies.
  • We log how the app is used (for example, ground loaded, Spots saved and device checks) for security, fraud prevention and to protect our service. This information is never used for advertising and never sold.
  • Browser storage: we use cookies and similar browser storage to keep you signed in, remember your settings (such as layer and display choices), remember that you accepted the Terms and record your advertising privacy choices. When advertising is allowed, Meta Pixel may use advertising cookie IDs.

Location information

  • Map locations you choose: the places you search for, pin and model are sent to our servers and service providers so we can load maps, terrain and weather for that area.
  • Your device's location: only if you turn on location and your device permits it. While the app is open on your screen, we use your device's location and compass heading to center the map, show your position on the map and model, and, for Pro subscribers, show where your scent may be moving from where you are. This live location stays on your device: we don't store it, send it to our servers or share it, except as described next. If you tap "use my location" and then model that ground, we save a Spot at that position as part of your saved property, like any other Spot you save. You can delete it at any time. We stop using your location when the app is not on your screen.

2. How we use information

We use information to:

  • provide the Service, including loading terrain, canopy, water and weather data and running the simulator for the areas you choose;
  • create and secure your account, process payments and manage your subscription;
  • save, sync and share Your Content as you direct;
  • send service messages such as receipts, renewal and price-change notices, security alerts and changes to our terms;
  • send you news and offers about Wayward Ridge products and services; you can unsubscribe at any time;
  • answer your questions and provide support;
  • monitor, debug, protect and improve the Service, including detecting account sharing, tracing unauthorized copies of our software and tuning the model with aggregated, de-identified data that cannot reasonably identify you or a specific location;
  • keep records of agreements and comply with law, enforce our Terms and prevent fraud and abuse.

We do not use your stand locations or saved properties to target advertising, and we do not build advertising profiles from them. We use Meta Pixel and Conversions API for advertising measurement and ad optimization on public pages and account registration, checkout, trial and payment actions. When advertising is permitted, we share these events, their time and subscription value, IP address, browser information and advertising cookie IDs with Meta. We share SHA-256 hashed email and account IDs only with your explicit acceptance of customer matching. Hashing is not anonymization. We do not send property links, stand locations, map content, terrain or weather data to Meta. Tracking is blocked in consent-required or unresolved regions until you accept, and we honor explicit refusals and applicable browser opt-out signals elsewhere. Blocked events are not replayed after later acceptance.

3. How we share information

We do not sell your personal information, and we never sell or rent your stand locations or saved properties. We share information only as follows:

  • With other subscribers you choose. Content you share is visible to the subscribers you share it with. You can stop future sharing, but they may already have seen or recorded it.
  • With Link and Stripe, which sell and process website subscriptions as our reseller. They receive your name, email, payment and billing details, and use them under their own privacy policies as well as ours.
  • With service providers who run parts of the Service for us under contracts that limit their use of your information, including: Supabase (database, file storage and sign-in), our app hosting provider, Cloudflare (data relay and security), Mapbox (maps, imagery and place search), Klaviyo (email) and other email delivery providers.
  • With public data services, without your identity. To load terrain, canopy, water and weather, the map coordinates of the area you model are sent through our relay to the U.S. Geological Survey, the USDA Forest Service and the National Weather Service. These requests include the area's coordinates but not your name, email or account.
  • For legal reasons, when we believe in good faith that disclosure is required by law, subpoena or court order, or is needed to protect the rights, safety or property of you, other users, Wayward Ridge or the public, including to enforce our Terms against unauthorized copying of our software.
  • In a business transfer, such as a merger, acquisition or sale of assets, subject to this Policy.
  • With your consent for any other purpose.
  • With Meta, subject to your advertising choices, for advertising measurement, attribution and ad optimization as described above. See Meta's privacy information at https://www.facebook.com/privacy/policy/.

4. How long we keep information

  • We keep account information and Your Content while your account is active.
  • If you delete your account, we delete or de-identify your account information and Your Content within 30 days. Copies in routine backups are overwritten within 90 days after that.
  • We keep agreement records, payment and tax records, records of which software copies were delivered to which account, and records needed to resolve disputes or comply with law for as long as the law requires or those purposes need.
  • We retain advertising choice records identifying the visitor, time, region, notice version and choices shown, including later withdrawals without erasing earlier acceptance evidence. Conversion records reference the choice at checkout and are checked against the latest choice before sending, including delayed payments and retries.

5. Your choices and rights

  • Access, correct, export and delete. You can view and edit your saved content in the Service, and you can delete your account in Account settings. Deleting your account cancels your subscription immediately. To get a copy of your information or correct it, or for help deleting it, email jake@waywardridge.com. We will verify your identity before acting on a request and respond within 45 days.
  • State privacy rights. Depending on where you live, you may have additional rights, such as the right to know what personal information we hold, to delete it, to correct it, to receive a portable copy, and to opt out of the sale of personal information or targeted advertising. Advertising data sharing with Meta may be considered sharing for targeted advertising under applicable law. You may use an authorized agent where the law allows, and you may appeal a decision by replying to our response. We will not discriminate against you for using these rights.
  • Advertising choices. Open Cookie settings on any page to reject advertising or change the separate customer-matching choice. Withdrawal takes effect for future browser events and server sends, including delayed subscription payments, and is shared across open tabs. Previously shared data is not recalled. Browser Global Privacy Control is treated as an advertising opt-out. Email news preferences are separate from advertising acceptance. For help with withdrawal or records, contact jake@waywardridge.com.
  • Emails. We send service messages that are part of your subscription. Every news or offer email from Wayward Ridge includes a way to unsubscribe; unsubscribing doesn't affect your subscription or service messages.
  • Location and browser storage. You can turn off location access in your device settings and clear cookies in your browser. Clearing storage signs you out and resets saved settings.

6. Security

We use reasonable administrative, technical and physical safeguards, including encrypted connections and access controls, to protect your information. No system is completely secure, so we cannot guarantee absolute security. Keep your login private and tell us right away at jake@waywardridge.com if you think your account has been compromised.

7. Children

The Service is for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, contact us and we will delete it.

8. Where information is processed

Wayward Ridge is based in the United States. Our service providers may process information in the United States and other countries. By using the Service, you understand your information will be processed in the United States.

9. Changes to this Policy

We may update this Policy. If a change is material, we will notify you by email or in the app before it takes effect. The effective date at the top shows when this Policy last changed.

10. Contact

Wayward Ridge LLC · PO Box 212, Auburn, IN 46706 · jake@waywardridge.com