Thermal Lab Pro Refund Policy

Effective date: October 27, 2026 · Version: 1.1

This Refund Policy is part of the Thermal Lab Pro Terms of Service between you and Wayward Ridge LLC ("Wayward Ridge," "we," "us").

1. Subscriptions are non-refundable

Thermal Lab Pro subscriptions are billed in advance for each billing period. Fees are non-refundable, including for partial billing periods and unused time, except as stated in this Policy or where the law requires otherwise.

2. Cancelling

You can cancel any time in your account settings (Account › Subscription), at link.com for website subscriptions, or by emailing jake@waywardridge.com. Cancellation stops your next renewal. You keep access until the end of the billing period you already paid for, and you will not be charged again. Deleting the app or not using the Service does not cancel your subscription. Deleting your account cancels your subscription and ends access immediately, with no refund of unused time. To keep access to the end of your billing period, cancel first and delete later.

3. Free trials

If we offer a free trial, you can cancel before the trial ends and you will not be charged. If you don't cancel, your paid subscription starts when the trial ends and that first charge is non-refundable.

4. When we do refund

Service shutdown. If we permanently shut down the Service, we will refund the unused portion of any prepaid subscription.
Termination without cause. If we end your subscription without cause, we will refund the unused portion of your prepaid fees.
Declined Terms update. If you cancel because you don't accept a material update to our Terms, email jake@waywardridge.com within 30 days of cancelling to request a refund of the unused portion of your prepaid fees. Refunds are not issued automatically.
Billing errors. If you were charged in error, such as a duplicate charge or a charge after you cancelled, contact us within 60 days of the charge and we will refund it once we confirm the error.
Where required by law. We will provide any refund the law of your state requires.

We do not give refunds because model output differed from real conditions in the field. The Service gives estimates only (Terms of Service, Section 3).

Website subscriptions are sold through Link, a Stripe company, as reseller. Link may also issue refunds under its own policies, in addition to this Policy.

5. App store purchases

If you subscribed through an app store, that store's refund rules apply and refund requests must go to the store. We cannot issue refunds for those purchases.

6. How refunds are paid

Approved refunds go back to the original payment method through Link and Stripe. Your bank or card issuer may take 5 to 10 business days to post them.

7. Contact

Questions about a charge? Email jake@waywardridge.com.

Wayward Ridge LLC · PO Box 212, Auburn, IN 46706 · jake@waywardridge.com